ARMANI GOLD · CUSTOMER CARE
Returns & Replacements
Return window
Most eligible items may be returned or exchanged within 30 days of delivery. Please contact us within that period so we can review the item and provide return instructions.
Item condition
The piece must be unworn, unused, and in its original condition. Please include its original packaging, tags, certificates, and proof of purchase. We inspect returns before approving a refund or exchange.
Items that cannot be returned
Personalized or engraved jewelry, custom pieces, and items clearly marked final sale are generally not eligible for a change-of-mind return. If an item arrives damaged, defective, or incorrect, contact us promptly so we can help.
Refunds and exchanges
After inspection, we will confirm whether your return is approved. Approved refunds are sent to the original payment method; your payment provider may take additional time to post the credit. Processing usually takes 5–10 business days after the return is received and approved.
Return shipping
Customers pay return shipping for a change-of-mind return. If we sent the wrong item or the item arrived faulty, contact us for shipping instructions. We recommend a tracked, insured service for valuable jewelry.
How to start
Contact us with your order number, the item you wish to return, the reason, and photos if it arrived damaged or incorrect. Please wait for instructions before sending the piece to our store.